Removal Van Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Enfield provides removal, man and van, packing, loading, transport, and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Removal Van Enfield.
Company, we, us or our means Removal Van Enfield, the provider of removal and related services.
Services means any removal, transportation, packing, loading, unloading, storage coordination, waste collection in connection with a removal, or any other service supplied by the Company.
Goods means all items, furniture, personal belongings and property handled, packed, transported or otherwise dealt with by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
2. Service Area and Scope of Work
The Company provides removal and man and van services primarily in Enfield and surrounding areas, as well as across the United Kingdom for longer-distance moves. Acceptance of any booking is subject to availability, practicality of access, and the nature of the Goods and locations involved.
The scope of work for each job is as described in our quotation or written confirmation of booking. Any additional tasks or changes requested on the day may be accepted at the Company’s discretion and may incur extra charges.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate details of the properties, access points, parking conditions, inventory of Goods, special items, and any other relevant information. Quotations are based on the information provided and are subject to change if that information is incomplete or inaccurate.
3.2 Accepting a quotation
A Contract is formed when the Customer confirms acceptance of our quotation or booking proposal, whether verbally or in writing, and the Company issues a booking confirmation. By accepting, the Customer confirms that they have the authority to enter into the Contract and that they accept these Terms and Conditions.
3.3 Changes to bookings
Any changes to dates, addresses, access arrangements, or the volume or nature of Goods must be notified to the Company as soon as possible. The Company reserves the right to revise the quotation, adjust timings, or decline to carry out the Services if substantial changes are made.
3.4 Access and parking
The Customer is responsible for ensuring suitable access and parking at both collection and delivery addresses, including obtaining any required permits or authorisations. Any delays or additional costs arising from inadequate access or parking restrictions may be charged to the Customer.
4. Payments and Charges
4.1 Pricing
Charges may be based on a fixed price quotation, an hourly rate, or a combination of both, as specified in the booking confirmation. Prices are quoted in pounds sterling and are exclusive of any additional fees that may arise due to unforeseen circumstances on the day of the move.
4.2 Deposits
The Company may require a deposit to secure a booking. The amount and due date of any deposit will be communicated at the time of booking. Deposits are generally non-refundable, subject to the cancellation terms set out in these conditions.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due on or before completion of the Services on the moving day. The Company reserves the right to withhold delivery of Goods or cease work until payment is received in full.
4.4 Late or non-payment
If payment is not made in accordance with the agreed terms, the Company may charge reasonable interest on outstanding amounts and recover any costs incurred in pursuing payment. The Company may also refuse to carry out future work for the Customer until all amounts due have been settled.
5. Cancellations and Postponements
5.1 Customer cancellation
The Customer may cancel a booking by providing notice to the Company. Any cancellation will be effective from the time the Company acknowledges receipt of the cancellation request.
The Company reserves the right to charge a cancellation fee as follows:
If cancellation is made more than a specified period before the booked date, any deposit may be refunded at the Company’s discretion.
If cancellation is made within a short period prior to the move date, up to the full amount of the quoted price may be charged to cover the Company’s costs and loss of business.
For the avoidance of doubt, where staff and vehicles have already been dispatched, or the Company has incurred non-recoverable costs, a higher cancellation charge may apply.
5.2 Postponement by the Customer
If the Customer wishes to postpone a booking, the Company will make reasonable efforts to accommodate the new date, subject to availability. If the new date cannot be accommodated, the Company may treat the request as a cancellation and apply the cancellation charges described above.
5.3 Cancellation by the Company
The Company may cancel a booking or suspend performance of the Services if:
The Customer fails to pay any deposit or amount due.
The Customer is in material breach of these Terms and Conditions.
Weather, road conditions, safety concerns or other events beyond the Company’s reasonable control make the job unsafe or impracticable.
In such cases, the Company will, where possible, offer to rearrange the booking. If the Company cancels for reasons within its control, a refund of any deposit for unfulfilled Services will be provided.
6. Customer Responsibilities
The Customer agrees to:
Ensure that all Goods to be moved are made available in time for loading and that access ways are clear.
Pack Goods safely and securely, unless packing services have been booked with the Company.
Identify any fragile, high-value, or particularly delicate items that require special handling.
Ensure that any domestic appliances are disconnected, defrosted, drained, and made safe before they are moved.
Be present, or provide an authorised representative, at both collection and delivery addresses to supervise and sign relevant documents.
Check all premises and vehicles after loading and unloading to ensure that nothing has been left behind.
7. Excluded and Restricted Items
Unless expressly agreed in writing, the Company will not carry or store:
Cash, jewellery, watches, precious metals, or other high-value personal items.
Explosives, firearms, ammunition, or weapons of any kind.
Hazardous, toxic, flammable, or illegal substances.
Live animals, plants, or perishable foodstuffs.
Any items whose possession or transport would be unlawful.
If such items are included without our knowledge, the Company accepts no liability for loss, damage or delay relating to them, and the Customer will be responsible for any resulting loss, damage, fines or expenses incurred by the Company.
8. Liability and Limits
8.1 Duty of care
The Company will carry out the Services with reasonable care and skill, using appropriate vehicles, equipment and staff for the job. However, the Customer acknowledges that some wear, minor marks or superficial damage may be unavoidable in the course of moving items, particularly where access is tight or Goods are fragile.
8.2 Exclusions of liability
The Company shall not be liable for:
Loss or damage arising from the Customer’s failure to pack items securely, unless the Company has provided packing services.
Loss or damage to the interior or exterior of the property where access is unusually narrow, restricted, or otherwise difficult, and the Customer has asked the Company to proceed despite advice to the contrary.
Loss or damage caused by defects in Goods, including inherent vice, wear and tear, or construction not suitable for transport.
Loss of or damage to items that were not listed, not disclosed, or concealed within other items or containers.
Loss or corruption of data or software, including on computers, drives, or electronic devices.
8.3 Limits on liability
To the fullest extent permitted by law, the Company’s total liability for loss of or damage to Goods, and for any other loss arising out of or in connection with the Services, shall be limited to a reasonable amount considering the value of the Services and the value of the Goods. The Customer is encouraged to arrange separate insurance cover for high-value Goods or for amounts beyond the Company’s standard limits.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot be excluded under UK law.
9. Delays and Force Majeure
The Company will use reasonable endeavours to adhere to agreed dates and times for collection and delivery. However, arrival and completion times are estimates and not guaranteed. The Company shall not be liable for delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic, accidents, extreme weather, road closures, mechanical breakdowns, strikes, or public disturbances.
If a delay occurs for reasons beyond the Company’s control, the Company may rearrange the Services or complete them at a later time. Additional waiting time or extended working hours caused by such delays may be chargeable to the Customer.
10. Waste, Recycling and Regulations
10.1 Waste removal
Where the Company agrees to remove unwanted items or rubbish in connection with a removal job, such services will be limited to lawful collection and transfer of waste to authorised facilities. The Company operates in accordance with applicable UK waste management regulations.
10.2 Prohibited waste
The Company will not remove hazardous or regulated waste, including but not limited to chemicals, medical waste, asbestos, or any materials requiring specialist handling. The Customer is responsible for ensuring that any waste presented for collection is suitable, safe, and lawful for transport.
10.3 Fly-tipping and compliance
The Customer must not request or encourage the Company or its staff to dispose of waste unlawfully. The Company will not deposit items on public land, private land without permission, or any location not approved as a waste facility. Any request to do so will be refused.
11. Claims and Complaints
11.1 Inspection on delivery
The Customer should inspect Goods at the time of delivery and raise any concerns with the team on site where possible. Signing documentation or accepting delivery without comment may be taken as evidence that Goods were delivered in apparent good condition, subject to hidden damage that could not reasonably be identified at the time.
11.2 Notification of claims
Any claim for loss or damage to Goods, or for any other issue with the Services, should be notified to the Company in writing as soon as reasonably practicable after discovery and within a reasonable period from the date of the move. The Customer should provide all relevant details, including photographs where appropriate.
11.3 Resolution
The Company will review all genuine complaints and claims in good faith and may request further information, evidence or access to inspect alleged damage. Where the Company is found to be at fault, it may offer repair, replacement, or a financial settlement, subject to the limitations set out in these Terms and Conditions.
12. Privacy and Data
The Company may collect and process personal data such as names, addresses, and other contact details necessary for providing the Services and for administrative purposes. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell or share Customer data with third parties except where necessary to deliver the Services, comply with the law, or with the Customer’s consent.
13. Subcontracting
The Company reserves the right to use vetted subcontractors or partner firms to carry out all or part of the Services. In such cases, the Company will remain responsible for ensuring that the Services are performed in accordance with these Terms and Conditions, unless the Customer enters into a separate contract directly with a third party.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
15. General Provisions
15.1 Entire agreement
These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, representations or agreements relating to the Services.
15.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. The Company may update these terms from time to time. The version in force at the time of booking will apply to that Contract.
15.3 Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.4 Assignment
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary in connection with its business operations.
By proceeding with a booking or using our Services, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.